Who We Are

Frances Mir, Founder/Consultant, Board President, MSN, RN, CMC, TxCG

Frances Mir, MSN, RN, CMC, TxCG is an Aging Life Care Manager – Advanced Professional and a registered nurse with over 30 years of clinical and administrative experience in primarily acute health care, case management, home care and hospice care.

She is certified by the National Academy of Certified Care Managers. She is a member of the National Association of Professional Geriatric Care Managers. Ms. Mir has completed her Master’s Degree in Nursing Adminstration from Texas A&M University-Corpus Christi, Texas.

Ms. Mir has served as President of the South Central Committee of the Aging Life Care Association which covers Texas, Louisiana, Oklahoma, and Arkansas.

fmir@mirseniorcare.com

Lina Supnet-Zapata, CEO MBA, CTXG, CMC, TxCG

Lina Supnet-Zapata, MBA, CTXG, CMC, TxCG is an Aging Life Care Manager – Advanced Professional. Lina has more than 30 years of experience in the healthcare industry. As Community Educator and Area Director for ten years in the hospice industry, she worked with families and health care providers educating and advocating for increased awareness and better understanding of issues that emerge during end of life care.

In 2013, she joined her mother-in-law, Frances Mir, to oversee operations for Mir Care Consultants, Inc. founded in 2004.

Lina’s passion, commitment and dedication for patient advocacy, consumer health education, ensuring accountability and excellence in care, assure individuals’ choices are honored.

As CEO of Mir Senior Care Consultants, Lina advocates that pre-planning in a complex health care system will help their clients and families to maintain control of their choices and achieve a greater peace of mind.

Lina serves on the boards of AGE of Central Texas, the Aging Life Care Association, National and South Central Chapter and is an active member of Women’s Business Enterprises, Texas Guardianship Association, Dementia Friendly America and the Austin LBGT Chamber.

When not working or volunteering, Lina spends time with her husband Orlando, three grown children, three dogs, playing pickle ball and traveling.

lina@mircareconsultants.com

Kristin Martinelli, Senior Director, LMSW, CCM, TxCG

Kristin Martinelli, LMSW, CCM, TxCG has over 23 years of experience in the healthcare industry. With more than 10 years in Business Development for skilled nursing facilities, Kristin worked with older adults, their families and health care providers offering guidance and education on Medicare, Medicaid and private insurance benefits as well as providing recommendations, assistance and case management for clients discharging from a hospital, inpatient rehab or skilled nursing setting.

In 2013, Kristin joined Mir Care Consultants, Inc. as an Aging Life Care Manager® and is now the Senior Director of Care Management and Guardianship Services. Kristin is a Licensed Master Social Worker, Certified Care Manager and Certified Texas Guardian. As an Advanced Professional member of the Aging Life Care Association, Kristin currently serves as the President Elect for the South Central Chapter and is also serving on the board of the Texas Guardianship Association.

As the Senior Director, Kristin is dedicated to ensuring that all clients serviced by Mir Care are provided with the highest quality of life care management and guardianship services. Her extensive experience and expertise in care management and social work allows her to provide guidance and leadership to the Aging Life Care Managers® on her team at Mir Care Consultants, Inc. Kristin has established relationships with several universities to provide internship and training opportunities for Bachelor’s level and Master’s level students in Central Texas. She partners with the University of Texas Austin, The University of Texas Arlington, St. Edward’s University and Texas A&M Kingsville to provide field instruction and supervision to students pursuing degrees in Social Work. Kristin is passionate about educating new graduates on the many career opportunities in Aging Life Care Management® and Texas Guardianship. Kristin also enjoys providing education to the general public and other professionals through speaking engagements across Central Texas.

When she is not working or volunteering, Kristin enjoys spending time in Austin with her husband of 19 years and their two girls, Ella Raye and Maddie. Kristin spends the majority of her weekends attending volleyball tournaments, diving meets and soccer games across Central Texas.

kristin@mircareconsultants.com

Melissa Bergeron, Director of Operations, TxCG

Melissa Bergeron, TxCG has an Associates of Science in Health & Kinesiology. Originally from the Corpus Christi area, Melissa has spent the last 20 years working in senior living in the Austin area as Admissions/Marketing Director with experience in skilled nursing facilities, assisted living and memory care. In 2012 she received her certification as an Assisted Living Manager and operated a stand-alone memory care community for 3 years. For the next 4 years she then had the opportunity to open and operate a brand-new assisted living & memory care community in North Austin.

Melissa is most passionate about serving and advocating for the elderly, which has allowed her to be a positive influence in the community.

Outside of work, you can find Melissa and her husband on the baseball fields watching their two boys play baseball. In between baseball, Melissa enjoys her workouts and quality time with friends.

melissa@mircareconsultants.com

Teresa Stilwell, Manager of Guardianship Services, BSHS, TxCG

Teresa Stilwell, BSHS, TxCG is Manager of Guardianship Services with a Bachelor Degree in human services management. Originally from west Texas, Teresa has spent the last twelve years working in Colorado as a case manager in child and adult protection services. Teresa has extensive experience working with at-risk populations and is most passionate about serving and advocating for the elderly and those with developmental disabilities.

Teresa relocated to Brazos County in 2021 to assist in the care of her aging parent. Teresa and her husband have a blended family consisting of five children and eight grandchildren. When not working, Teresa enjoys exploring her new community, cooking and baking. She is excited to be back in her home state of Texas and has fallen in love with Brazos County.  Teresa is looking forward to serving her new community.

teresa@mircareconsultants.com

Ja'Neen Hight, Life Care Manager, M.S., LPC, LBSW, TxCG

Ja’Neen Hight, M.S., LPC, LBSW, TxCG
I began my pursuit in advanced education in the Fall of 1989 at the local junior college.  While working full time, I obtained an Associate’s Degree in Mental Health and continued my education at Texas A&M Corpus Christi, obtaining my Bachelors Degree in Psychology and subsequently a Masters Degree in Counseling. I maintain 2 licenses through the State of Texas, Licensed Social Worker and Licensed Professional Counselor.

During my College years, I continued to work full time. I worked for a group of psychologist’s as an administrative assistant, responsibilities included all aspects of running a private practice including managing state contracts, and filing of insurance for services rendered. Once I received my Bachelor’s Degree, I was hired by one of the psychologists, Gene Muller, PH.D., as a Case Manager working with families who adopted children through the State of Texas. As a Case Manager my role was to locate services/resources for the families and also provide continued support and education to those families. I worked there until the contract with the State ended in 2011.

In 2012, I took a position as social worker for a local hospice company, where I furthered my knowledge of local resources/services and advocating for patients, their care and end of life issues. Hospice Social workers assist families in identifying, locating and accessing needed resources, and also provide the family support. Although, I absolutely loved working with the hospice population, I was sure I had so much more to offer, and when there was an advertisement for MIR Care Consultants in May of 2019, I knew that was to job for me.

About 8 months after going to work for the hospice company, my elderly aunt and uncle began have issues with living independently, as their power of attorney, I was called upon and became their personal “life care manager”.  I have helped them through the years in all aspects of their life including learning about assisted living, private home care, navigating the health care system, including veteran’s services. I have supported my aunt with her dementia diagnosis and my uncle has since passed.

I truly believe individuals have the right to and deserve the best possible care, and to live out their life as they choose, with quality of life always being the center stone for decision making.  It takes a team to assure needs are met.

janeen@mircareconsultants.com

Nadia Lozano, Life Care Manager, RN, BSN, FNP

Nadia Lozano, RN, BSN, FNP is a licensed registered nurse with a Master of Science in Nursing – Family Nurse Practitioner. She completed her graduate degree at Simmons University in Boston, Massachusetts and completed her Bachelor of Science in Nursing at Texas A&M University. Nadia has worked as a Pediatric Intensive Care Unit nurse for 6 years and has been with MIR Senior Care Management for 3 years working closely with our clients and their families in the Rio Grande Valley.

While not working she can be found spending time with her corgi Oliver. She will begin pursuing a Doctor of Nursing Practice in September through Simmons University.

nadia@mircareconsultants.com

Amy Mata, Life Care Manager, MSW, LBSW, TxCG

Amy Mata, MSW, LBSW, TxCG, is a licensed social worker and Life Care Manager with a strong commitment to advocacy, lifelong learning, and compassionate service. She earned both her Bachelor’s and Master’s degrees in Social Work from Texas A&M University–Kingsville, with an emphasis in mental health. Amy believes that learning should never stop, advocacy should extend to all populations in need, and meaningful work begins with a genuine love for what you do.

Amy is currently a Doctoral student at Tulane University earning her DSW- Doctor of Social Work degree- in New Orleans, Louisiana, where she is expected to graduate in Fall 2026. In the Fall of 2025, she also applied and was accepted into the M.S. in Counseling program at Texas A&M University–Kingsville, with an emphasis in rural mental health. Upon completion of the program in Spring 2027, she plans to pursue licensure as a Licensed Professional Counselor (LPC), with the goal of transitioning into private mental health counseling in the near future.

As a Life Care Manager with Mir, Amy has a deep passion for helping individuals and families navigate complex medical, psychosocial, and care-related needs. As a veteran spouse, Amy has a personal understanding of the commitment, sacrifices, and unique challenges faced by military families. This perspective allows her to effectively support veterans and their families by helping them navigate systems of care and connect with appropriate channels for benefits, resources, and services.

Amy believes that meaningful change occurs when people of all ages are supported in recognizing their strengths and empowered to live fulfilling, purposeful lives. She strives to create an environment of compassion, support, and trust, helping individuals and families overcome obstacles and move forward with confidence. Amy values collaboration with community partners to ensure that clients receive comprehensive, person-centered care.

Outside of work and school, Amy enjoys spending time with her husband, three sons, three dogs, and extended baseball family. She can often be found on a baseball field on the weekends cheering on her 10-year-old son. Amy also enjoys traveling and making lasting memories with her family.

amy@mircareconsultants.com

Tiffany Howell, Life Care Manager, MSW

Tiffany Howell, MSW is a Life Care Manager with a Masters in Social Work with an emphasis in Policy, Administration and Community Work and has a certificate in Gerontology. She has a passion for working with the elderly and has worked in different capacities since 2011, beginning as a waitress in independent and assisted living facilities. Tiffany discovered her love of the aging population and interest in the issues they face. She interned at a skilled nursing facility and later with AARP researching family caregiver issues and advocating for state legislation benefiting the elderly and their caregivers.

Tiffany has also supervised the care and coordination of services for individuals age 18+ with disabilities living in nursing homes assessing if they could live independently. Other experience included the insurance industry in the information and referral department for Medicare consumers. Just prior to joining Mir Care Consultants she worked as a court appointed advocate Guardian ad Litem for children in the child welfare system.

Tiffany brings all of these experiences to her practice and loves sharing her knowledge with others by providing education and information. Enhancing others’ quality of life is a prime focus for her and she hopes to assist clients in finding solutions. In her free time, Tiffany enjoys exploring food spots around Austin, spending time with her dog and going to see live music.

tiffany@mircareconsultants.com

Jordyn Ames, Life Care Manager, BSW

Jordyn Ames, BSW, is a graduate of the University of Texas at Austin, where she earned her Bachelor of Social Work through the Steve Hicks School of Social Work. It was during her time there that she was first introduced to Mir Care Consultants.

Jordyn’s educational experience was shaped by the COVID-19 pandemic. While working part-time as a Pharmacy Technician, she witnessed firsthand the strain placed on healthcare workers and the profound impact on older adults. She observed how rapidly advancing technology in healthcare often came at the expense of meaningful, person-to-person interaction, leaving many older adults feeling overlooked and disconnected. It was during this time that Jordyn realized her calling was in healthcare social work, advocating for older adults and ensuring they were not left behind. Mir Care Consultants became the perfect fit for her final field internship.

Now a full-time member of the Mir Dream Team for over two and a half years, Jordyn has continued to grow both professionally and personally. She has become a Provisional Guardian and earned her Certification in Care Management. From May 2023 to October 2024, she served as a Care Manager in the Austin area, supporting clients and families with dedication and compassion. In October 2024, Jordyn relocated to Houston to launch Mir’s new service area. As the “boots on the ground,” she traveled extensively to meet clients and build relationships with community partners across the region. Now in 2026, Mir’s presence in Houston has expanded significantly, and Jordyn is joined by a new colleague to continue growing and strengthening services in the area.

jordyn@mircareconsultants.com

Latisha Alexander, Associate Care Manager/Community Client Relations

Latisha Alexander, has 15 years experience in long term care and skilled nursing facilities.  She has worked in several facets of the healthcare industry and is certified as an Activity Director, Nurse Assistant and Medication Aide. Her mission/goal with Mir is to optimize her experience and passion by interacting with families, industry partners and seniors in the community.

When not working or attending classes to complete her Bachelors Degree in Health Administration, Tish enjoys spending time with her family, traveling, cooking, baking and event planning.

latisha@mircareconsultants.com

Robin Afshar, Life Care Manager, MSW, TxCG

Robin Afshar, MSW, TxCG is a August 2024 graduate of  University of Texas at Arlington (UTA).  In 2023 she earned her Bachelor of Social Work (BSW) degree with a minor in Sociology from Tarleton State University where she had an institutional GPA of 4.0. Robin plans to continue her education by obtaining her Doctor of Social Work (DSW).

Prior to joining Mir Care Consultants in Bryan College Station, Robin served as a Certified volunteer Texas Long-Term Care Ombudsman, advocating for the needs and rights of residents in long-term care facilities.

In her spare time, Robin enjoys spending time with her family and attending her children’s basketball games and other school activities, as well as, completing jigsaw puzzles. Robin has always had a passion for the aging community and looks forward to working with them in the future.

robin@mircareconsultants.com

Emmy Ledbetter, Business Development Specialist, Life Care Manager, MSW

Emmy Ledbetter, MSW is originally from Round Rock, Texas. She has recently graduated Summa Cum Laude with her master’s in social work, from Texas State University. Prior to earning her master’s degree, she obtained her Bachelor of Social Work (BSW) from the same institution.

During her final semester of her masters, Emmy gained practical experience as a fulltime case manager intern at a hospital. This experience provided her with a deep understanding of patient care, healthcare systems, and the importance of resource coordination. By learning how to manage complex situations, work with diverse teams, and address client needs, she feels that she is equipped to build stronger partnerships and enhance service offerings.

Emmy has a genuine passion for helping others. She loves building connections and forming meaningful relationships with people. She believes that fostering these connections not only enriches her personal growth but also creates a sense of community and trust.

When she is not working, she enjoys spending time with her fiancé and their dogs Groot and Lylla as well as friends and family. Outside of spending time with loved ones, Emmy enjoys working out, playing pickleball, reading, and listening to music.

emmy@mircareconsultants.com

Fredericka Luckett, Life Care Manager, MSW

Fredericka Luckett, MSW, is an Aging Life Care Manager at Mir Senior Care & Care Consultants. She earned her Master of Social Work degree from Jackson State University and is committed to serving older adults and their families through a compassionate, holistic approach to care. Her work focuses on helping clients navigate complex care needs while ensuring their dignity, independence, and quality of life are preserved.

Fredericka’s passion for working with older adults was inspired by her own family experiences. While assisting in the care of her grandmother, she witnessed firsthand the emotional and logistical challenges families face when supporting loved ones through aging and transitions in care. This experience deepened her commitment to helping families find the right resources, coordinate care, and make informed decisions during difficult moments.

With a strong foundation in social work and mental health, Fredericka brings empathy, advocacy, and strong organizational skills to her role. She is dedicated to supporting families by providing guidance, connecting them with community resources, and helping older adults age safely and comfortably in place whenever possible.

fredericka@mircareconsultants.com

Robyn Heid, Life Care Manager, MS

Robyn Heid, MS has more than twenty years of experience in working with older adults, primarily in social services roles in the nonprofit sector. Her experience includes care coordination and management, guardianship, nonprofit program management, combatting isolation and loneliness in older adults, assisting in accessing affordable housing, benefits counseling, and advocating against ageism. She is passionate about promoting culture change in how we view aging to improve policy, services, and the lives of older adults.

Robyn earned a bachelor’s degree in marketing from Texas A&M University and a Master of Science degree in gerontology from the University of Indianapolis. Her past certifications include being an Advanced Professional Aging Life Care Manager with the Aging Life Care Association, Care Manager-Certified by the National Academy of Certified Care Managers, provisional guardian with the Texas Judicial Branch Certification Commission, and certified benefits counselor with the Dallas Area Agency on Aging.

Robyn lives with her husband in Austin, where she enjoys all things dog, exploring Austin’s hikes and trails, and going to the movies.

robynh@mircareconsultants.com

Karisa Davila, Intake Specialist, BS

Karisa Davila, BS is an Intake Specialist at Mir Senior Care & Care Consultants, where she leverages her academic background and passion for service to assist the elderly community in navigating their care needs.  A graduate from Texas Tech University with a Bachelor of Science in Healthcare and Nutrition, Karisa has a strong foundation in healthcare principles and practices.

In addition to her degree, Karisa holds a certification in Digital Marketing, reflecting her commitment to diverse skills and innovative approaches in her professional journey. Her passion for helping others was sparked during a ride-along experience with Melissa earlier in the summer of 2024, which solidified her dedication to addressing the challenges faced by the elderly community.

Originally from Austin, Texas, Karisa brings a local perspective and a genuine desire to make a positive impact in her community.  Outside of work, she enjoys fitness, traveling, and spending quality time with her loved ones.

karisa@mircareconsultants.com

Amadis Perez, Executive Assistant

Amadis Perez is the Executive Assistant to the CEO at Mir Senior Care Management, Inc.

She brings over 15 years of administrative experience and is a proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments. Desi is focused, collaborative, and client-oriented, in managing all aspects to office management and cultivating impactful client relationships.

Desi is originally from the Rio Grande Valley. In 2017 she and her family relocated to Cedar Park where she resides with her mother, son, daughter and 3 fur babies.

She enjoys working with Mir’s amazing team and their ongoing effort to care for our individuals in our community.

desi@mircareconsultants.com

PROFESSIONAL MEMBERSHIPS

We pride ourselves in our commitment to stay abreast of the ever-changing landscape of senior services and aging research.  To this end, our care team are members of the following professional organizations:

Aging Life Care Association

Aging Life Care/geriatric care management is a holistic, client-centered approach to caring
for older adults or others facing ongoing healthy challenges.  Working with families, the expertise of Aging Life Care Professionals provides the answers at a time of uncertain by.  Their guidance leads families
to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry,
stress and time off of work for family caregivers.

• The Aging Life Care™ Association

Dementia Friendly America

https://www.dfamerica.org

Women’s Business Enterprise National Council

Mir Care Consultants is certified as a Women’s Business Enterprise (WBE) through the Women’s Business Enterprise National Council (WBENC), the national’s largest third party certifier of businesses owned and operated by women in the US.

We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today and w can add diversity to your supply chain.

https://wbenc.org

SAGE – Advocacy & Services for LGBTQ+ Elders

SAGE leads in addressing issues related to lesbian, gay, bisexual, transgender, queer and questioning and other self-identifying members of the community (LGBTQ+) aging.  In partnership with its constituents and allies, SAGE works to achieve a high quality of life for LGBTQ+ older people, supports and advocates for their rights, fosters a greater understanding of agin in all communities, and promotes positive images of LGBTQ+ life in later years.  Learn more by visiting our website.

https://www.sage.org