“Our mission is to serve those individuals faced with the challenges and complexities of aging and special needs by delivering the highest quality of life care management services. We exist to support our clients by providing personalized planning, consultation, education, advocacy and resource navigation.”
Our Vision
Mir Senior Care Management and Care Consultant’s vision is to be the most trusted name in giving and receiving quality life care management and guardianship services and be the most valued and credible resource to those that support our client and the community at large.
Our Core Values
Integrity
Honor our commitments to our clients and partners by never compromising our ethics and integrity.
Excellence
Excellence in service to the client above all and continually strive to exceed the expectations of our team, clients, and partners.
Performance
Conduct our business in accordance with the highest standards of professional behavior and ethics. We are transparent, honest and ethical in all our interactions with employees, clients, consumers, vendors and the public.
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Frances Mir, Founder/Consultant, Board President
Frances Mir, MSN, RN, CMC, TxCG is an Aging Life Care Manager – Advanced Professional and a registered nurse with over 30 years of clinical and administrative experience in primarily acute health care, case management, home care and hospice care.
She is certified by the National Academy of Certified Care Managers. She is a member of the National Association of Professional Geriatric Care Managers. Ms. Mir has completed her Master’s Degree in Nursing Adminstration from Texas A&M University-Corpus Christi, Texas.
Ms. Mir has served as President of the South Central Committee of the Aging Life Care Association which covers Texas, Louisiana, Oklahoma, and Arkansas.
Lina Supnet-Zapata, MBA, CTXG, CMC, TxCG is an Aging Life Care Manager – Advanced Professional.
Lina has more than 30 years of experience in the healthcare industry. As Community Educator and Area Director for ten years in the hospice industry, she worked with families and health care providers educating and advocating for increased awareness and better understanding of issues that emerge during end of life care.
In 2013, she joined her mother-in-law, Frances Mir, to oversee operations for Mir Care Consultants, Inc. founded in 2004.
Lina’s passion, commitment and dedication for patient advocacy, consumer health education, ensuring accountability and excellence in care, assure individuals’ choices are honored.
As CEO of Mir Senior Care Consultants, Lina advocates that pre-planning in a complex health care system will help their clients and families to maintain control of their choices and achieve a greater peace of mind.
Lina serves on the boards of AGE of Central Texas, the Aging Life Care Association, National and South Central Chapter and is an active member of Women’s Business Enterprises, Texas Guardianship Association, Dementia Friendly America and the Austin LBGT Chamber.
When not working or volunteering, Lina spends time with her husband Orlando, three grown children, three dogs, playing pickle ball and traveling.
Kristin Martinelli, LMSW, CCM, TxCG is an Aging Life Care Manager – Advanced Professional. As a licensed social worker and former Director of Business Development, Kristin has a strong interest in helping others understand what they are looking for, as well as supporting them as they achieve their goals. Kristin has been practicing care management for over 10 years and previously worked over 10 years in the long-term care industry in a marketing and sales role of a Skilled Nursing facility. Kristin’s love for older adults began early when she visited with her great grandmother in a long-term care facility as a young child and that interest peaked during her college years when Kristin stumbled across courses in the field of gerontology.
Kristin graduated with a Bachelor’s Degree in Social Work from the University of North Texas with a minor in Applied Gerontology and went on to pursue a Master’s Degree in Social Work at the University of Maryland with a specialization in Gerontology. Following graduation, Kristin moved to Austin and began a career in Business Development. During this time, she learned to work with both the client and the facility to assist in maintaining the highest possible standard of living for each individual and helping the families through the transition. Kristin’s years as a Certified Care Manager have only enhanced her knowledge base and she truly enjoys working with both the client and their family to provide a wide array of services to improve quality of life for Mir Care clients. Kristin gained her Certification as a Texas Guardian in 2021 and takes very seriously the responsibility of acting as a Guardian of Person for the clients Mir Senior Care represents.
Kristin is honored to lead a large team of care managers across three different service areas, spanning most of Central Texas as the Senior Director for Mir Senior Care and Care Consultants, Inc. Kristin also continues to provide leadership, education and supervision to Master’s level and Bachelor’s level Social Work interns from the University of Texas, Texas A&M University and St. Edward’s University. Kristin believes strongly in educating the younger generation of Social Work professionals on the need and great impact the profession can have in serving the older adult population, as well as, the mental health population and people living with disabilities. Kristin is an Advanced Professional member of the Aging Life Care Association (ALCA) and proud member of the Texas Guardianship Association (TGA). She participates in Peer Review quarterly with ALCA and she has provided educational courses for both the Aging Life Care Association South Central Chapter and the Texas Guardianship Association.
Kristin lives in Austin with her husband and two daughters and their 6-year-old German Shephard/Black lab mix, Zeke. She is actively involved in her church and neighborhood and served as the PTA president for her daughters’ elementary school for 3 consecutive years. She looks forward to meeting with you and your family and is eager to assist you with any needs you might have.
Melissa Bergeron has an Associates of Science in Health & Kinesiology. Originally from the Corpus Christi area, Melissa has spent the last 20 years working in senior living in the Austin area as Admissions/Marketing Director with experience in skilled nursing facilities, assisted living and memory care. In 2012 she received her certification as an Assisted Living Manager and operated a stand-alone memory care community for 3 years. For the next 4 years she then had the opportunity to open and operate a brand-new assisted living & memory care community in North Austin.
Melissa is most passionate about serving and advocating for the elderly, which has allowed her to be a positive influence in the community.
Outside of work, you can find Melissa and her husband on the baseball fields watching their two boys play baseball. In between baseball, Melissa enjoys her workouts and quality time with friends.
Teresa Stilwell, BSHS, TxCG is Manager of Guardianship Services with a Bachelor Degree in human services management. Originally from west Texas, Teresa has spent the last twelve years working in Colorado as a case manager in child and adult protection services. Teresa has extensive experience working with at-risk populations and is most passionate about serving and advocating for the elderly and those with developmental disabilities.
Teresa relocated to Brazos County in 2021 to assist in the care of her aging parent. Teresa and her husband have a blended family consisting of five children and eight grandchildren. When not working, Teresa enjoys exploring her new community, cooking and baking. She is excited to be back in her home state of Texas and has fallen in love with Brazos County. Teresa is looking forward to serving her new community.
Stephanie Braddock joined Mir in April 2020 with a background in senior services as a former director of a non profit overseeing 300 senior clients and 150 volunteers. She changed careers in 2014 after watching over her grandmother and mother in their end of life journeys. Her experience in the hospitality industry, as a meeting planner for a large dental organization and service on boards of non profit organizations add to her expertise in her role. Caring for others began as a volunteer in hospitals and elder care communities in junior high school.
When not volunteering and spending time with her daughter, son, son in law, family and friends, she enjoys cultural arts and music, baking, hiking, drumming and traveling.
Ja’Neen Hight, M.S., LPC, LBSW, TxCG
I began my pursuit in advanced education in the Fall of 1989 at the local junior college. While working full time, I obtained an Associate’s Degree in Mental Health and continued my education at Texas A&M Corpus Christi, obtaining my Bachelors Degree in Psychology and subsequently a Masters Degree in Counseling. I maintain 2 licenses through the State of Texas, Licensed Social Worker and Licensed Professional Counselor.
During my College years, I continued to work full time. I worked for a group of psychologist’s as an administrative assistant, responsibilities included all aspects of running a private practice including managing state contracts, and filing of insurance for services rendered. Once I received my Bachelor’s Degree, I was hired by one of the psychologists, Gene Muller, PH.D., as a Case Manager working with families who adopted children through the State of Texas. As a Case Manager my role was to locate services/resources for the families and also provide continued support and education to those families. I worked there until the contract with the State ended in 2011.
In 2012, I took a position as social worker for a local hospice company, where I furthered my knowledge of local resources/services and advocating for patients, their care and end of life issues. Hospice Social workers assist families in identifying, locating and accessing needed resources, and also provide the family support. Although, I absolutely loved working with the hospice population, I was sure I had so much more to offer, and when there was an advertisement for MIR Care Consultants in May of 2019, I knew that was to job for me.
About 8 months after going to work for the hospice company, my elderly aunt and uncle began have issues with living independently, as their power of attorney, I was called upon and became their personal “life care manager”. I have helped them through the years in all aspects of their life including learning about assisted living, private home care, navigating the health care system, including veteran’s services. I have supported my aunt with her dementia diagnosis and my uncle has since passed.
My husband and I have lived in Corpus Christi all of our lives. We have 3 sons and have been involved in many of their school and other activities over the years. We also have a daughter in law and granddaughter. We are active members in our church.
I truly believe individuals have the right to and deserve the best possible care, and to live out their life as they choose, with quality of life always being the center stone for decision making. It takes a team to assure needs are met. I look forward to being a part of your team and am eager to assist you with any needs you might have.
Nadia Lozano, RN, BSN, FNP is a licensed registered nurse with a Master of Science in Nursing – Family Nurse Practitioner. She completed her graduate degree at Simmons University in Boston, Massachusetts and completed her Bachelor of Science in Nursing at Texas A&M University. Nadia has worked as a Pediatric Intensive Care Unit nurse for 6 years and has been with MIR Senior Care Management for 3 years working closely with our clients and their families in the Rio Grande Valley.
While not working she can be found spending time with her corgi Oliver. She will begin pursuing a Doctor of Nursing Practice in September through Simmons University.
Amy Mata, MSW, LBSW, TxCG is a licensed social worker and graduate from Texas A & M University-Kingsville with a Bachelor’s and Master’s Degree in Social Work with an emphasis in mental health. Amy was recently accepted for the Fall 2024 Doctorate of Social Work program at Tulane University in New Orleans. Amy’s research emphasis will be on mental health and the scarcity of long term mental health residential programs in Texas. She believes everyone should never stop learning, advocating for all populations in need and always love what you do.
Amy is a Life Care Manager with Mir who loves helping all populations. Amy is continuously seeking to gain more skills and broaden her education. Amy has a strong passion for helping clients and their families meet their needs. Amy believes that change happens when people of all ages are given the guidance they need to draw on their own strengths and realize their potential to live fulfilling, happy lives.
Amy provides an environment of compassion and support to help individuals and families overcome obstacles to move forward and thrive to the best of their abilities. Amy is very involved with the community as well as is on the Dementia Friendly America Initiative that helps educate communities on ways to become dementia friendly. Working together with others in the community, Amy is seeking to ensure that her community and the ones around are equipped to support people living with dementia and their caregivers.
When Amy is not working or attending school, she enjoys spending time with her three sons, husband, three dogs and extended family. Amy also enjoys traveling and volunteering.
Tiffany Howell, MSW is a Life Care Manager with a Masters in Social Work with an emphasis in Policy, Administration and Community Work and has a certificate in Gerontology. She has a passion for working with the elderly and has worked in different capacities since 2011, beginning as a waitress in independent and assisted living facilities. Tiffany discovered her love of the aging population and interest in the issues they face. She interned at a skilled nursing facility and later with AARP researching family caregiver issues and advocating for state legislation benefiting the elderly and their caregivers.
Tiffany has also supervised the care and coordination of services for individuals age 18+ with disabilities living in nursing homes assessing if they could live independently. Other experience included the insurance industry in the information and referral department for Medicare consumers. Just prior to joining Mir Care Consultants she worked as a court appointed advocate Guardian ad Litem for children in the child welfare system.
Tiffany brings all of these experiences to her practice and loves sharing her knowledge with others by providing education and information. Enhancing others’ quality of life is a prime focus for her and she hopes to assist clients in finding solutions. In her free time, Tiffany enjoys exploring food spots around Austin, spending time with her dog and going to see live music.
Mary Barrera, BS is a Life Care Manager for Brazos County with a Bachelor of Science in Community Health and a minor in Psychology from Texas A&M University College Station.
Mary joined our staff in February of 2023. She has experience in working for MHMR, Brazos Valley and worked with individuals who had either Intellectual/Developmental Disabilities (IDD) and/or Mental Illness and resided in nursing facilities throughout Brazos County and the surrounding areas. Mary enjoys advocating for individuals with disabilities to help improve their quality of life.
When Mary is not working, she enjoys spending time with her family, especially her grandchildren, watching them play baseball. She also enjoys reading, crafting, and spending time with friends.
Jordyn Ames, BSW is a recent graduate from the University of Texas at Austin, earning her Bachelor of Social Work. Through the Steve Hicks School of Social Work, Jordyn was introduced to Mir Care Consultants. At this stage in her social work journey, Jordyn had a strong interest in public health and the healthcare system, as well as disability rights. The interest grew from a combination of experiences. In their first year of undergrad, Jordyn was apart of IGNITE, attending meetings every week. The topic of one meeting was maternal mortality, and as the statistics and the conversation went on, Jordyn found themselves stewing over the reality of how the healthcare system treats pregnant people, and how the plight disproportionately affects marginalized groups.
A few weeks later, Jordyn’s first year at the university was put to a halt when the world went on lockdown. From inside their childhood home in Dallas, Jordyn observed different public health systems react to Covid-19. With little else to do besides attend classes virtually and sit inside, Jordyn had a lot of time to learn about how ill equipped the healthcare system is, and how misinformation, disinformation, and politics exasperated the strain. The interest in public health grew
At this time, Jordyn was not a social work major. They began their college career as a government major. The first full semester of online learning, Jordyn took Intro to Social Work at the recommendation of a friend. Not only did the content of the class influence the decision to change majors, but the grace and understanding demonstrated by the instructor solidified the decision. It was a difficult semester for many reasons, and Professor Hough not only extended grace but provided resources for Jordyn to succeed within unfavorable conditions. After that semester, Jordyn made the switch.
Once back in Austin, Jordyn began working as a pharmacy technician with the goal of learning more about the healthcare system. Jordyn worked there throughout the rest of undergrad. The pharmacy was in what many would consider a worrisome part of the city. Patients varied in many ways, but they primarily served low-income people of color. Jordyn learned a lot about how the different intersections of identities affected someone’s experience with the healthcare system. During this time, Jordyn gained a great interest in older adults and people with disabilities. At this point, it was clear to Jordyn that the current direction of their career was headed towards healthcare social work. Mir Care Consultants was a perfect fit for Jordyn’s field internship during their last semester.
Jordyn has joined the Mir team as Life Care Manager. They knew this would be an excellent opportunity to absorb as much as possible to then carry forward as they go for their masters. Jordyn is moving forward with the intent to not only absorb, but also pour into, hoping to add to the bridge between healthcare and people.
Stacy Nguyen, BSW is a recent graduate from The University of Texas at Austin with a bachelor’s in Social Work and a minor in Sociology. Stacy has years of experience in high school and college being involved in the community. Stacy developed an interest in healthcare when she experienced how overwhelming the healthcare area can be. Stacy also learned in University about the injustices relating to the healthcare system and became passionate about advocating for those who are unfamiliar with how the system works.
Volunteering at Anchors of Hope Hospice in Dallas, Texas, gave her the opportunity to work with the older population, and she enjoyed the joy and insight the older population offered. Stacy did her field internship at Mir Care Consultants, learning the ins and outs of the roles of a Life Care Manager and how to advocate for the aging and special needs population. Stacy grew to love this field of work and serving clients and their loved ones. Stacy transitioned into a part-time employee at Mir Care Consultants upon her graduation and is excited to be a part of the team.
Originally from Dallas, Texas, Stacy moved to Austin to attend University. In Stacy’s free time, she enjoys being outdoors with her friends and family.
Robin Afshar, BSW is a Master of Social Work student at University of Texas at Arlington (UTA), where she will graduate from in August 2024. In May of 2023, she earned her Bachelor of Social Work (BSW) degree with a minor in Sociology from Tarleton State University where she had an institutional GPA of 4.0. Robin plans to continue her education by obtaining her Doctor of Social Work (DSW).
Prior to joining Mir Care Consultants in Bryan College Station, Robin served as a Certified volunteer Texas Long-Term Care Ombudsman, advocating for the needs and rights of residents in long-term care facilities.
In her spare time, Robin enjoys spending time with her family and attending her children’s basketball games and other school activities, as well as, completing jigsaw puzzles. Robin has always had a passion for the aging community and looks forward to working with them in the future.
Latisha Alexander, Associate Care Manager/Community Client Relations
Latisha Alexander has 15 years experience in long term care and skilled nursing facilities. She has worked in several facets of the healthcare industry and is certified as an Activity Director, Nurse Assistant and Medication Aide. Her mission/goal with Mir is to optimize her experience and passion by interacting with families, industry partners and seniors in the community.
When not working or attending classes to complete her Bachelors Degree in Health Administration, Tish enjoys spending time with her family, traveling, cooking, baking and event planning.
Amadis Perez is the Executive Assistant to the CEO at Mir Senior Care Management, Inc.
She brings over 15 years of administrative experience and is a proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments. Desi is focused, collaborative, and client-oriented, in managing all aspects to office management and cultivating impactful client relationships.
Amadis Perez is originally from the Rio Grande Valley. In 2017 she and her family relocated to Cedar Park where she resides with her mother, son, daughter and 3 fur babies.
She enjoys working with Mir’s amazing team and their ongoing effort to care for our individuals in our community.
We pride ourselves in our commitment to stay abreast of the ever-changing landscape of senior services and aging research. To this end, our care team are members of the following professional organizations:
Aging Life Care Association
Aging Life Care/geriatric care management is a holistic, client-centered approach to caring
for older adults or others facing ongoing healthy challenges. Working with families, the expertise of Aging Life Care Professionals provides the answers at a time of uncertain by. Their guidance leads families
to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry,
stress and time off of work for family caregivers.
The Aging Services Council of Central Texas is a network of individuals and organizations working together to provide older adults and their caregivers the information and services needed to support themselves and family members, ensuring the opportunity to live healthy, safe, and meaningful lives in our communities.
NACCM, a nonprofit organization, providing the premier certification for Care Managers since 1995.
A Care Manager is a health and human services specialist who acts as a guide and advocate for clients and/or families who are caring for older relatives or disabled adults.
NACCM ensures that Care Managers are qualified to perform the full range of care management tasks through a validated, standardized examination. Consumers, employers, and other professionals can be confident in their choice when selecting a Care Manager who holds the CMC credential.
The TGA is a non-profit organization dedicated to educating professional, family, and volunteer guardians as well as legislators and the general public on ethics, standards and best practices related to court-appointed guardianships in Texas. TGA is also committed to identifying and implementing less restrictive alternatives to guardianship and reliance on community supports and services whenever feasible. TGA strives to enrich the lives of those protected by guardianship as well as those who are responsible for the protection of others.
Dementia Friendly America® is a multi-sector, national collaborative on a mission to foster communities that are equipped to support people with dementia and their family and friend care partners by working to become “dementia friendly.” Additional statements for general use include:
Dementia Friendly America®, is taking an all-sectors approach to equipping communities in becoming dementia friendly and has developed resources that can help all parts of a community effectively support people living with dementia.
Each and every part of the community can work towards becoming dementia friendly. As each sector takes its own steps to foster support, a community that is informed, safe and respectful emerges to foster quality of life for those living with dementia and their care partners.
Mir Care Consultants is certified as a Women’s Business Enterprise (WBE) through the Women’s Business Enterprise National Council (WBENC), the national’s largest third party certifier of businesses owned and operated by women in the US.
We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today and w can add diversity to your supply chain.
SAGE leads in addressing issues related to lesbian, gay, bisexual, transgender, queer and questioning and other self-identifying members of the community (LGBTQ+) agin. In partnership with its constituents and allies, SAGE works to achieve a high quality of life for LGBTQ+ older people, supports and advocates for their rights, fosters a greater understanding of agin in all communities, and promotes positive images of LGBTQ+ life in later years. Learn more by visiting our website.
Frances Mir, MSN, RN, CMC, TxCG is an Aging Life Care Manager – Advanced Professional and a registered nurse with over 30 years of clinical and administrative experience in primarily acute health care, case management, home care and hospice care.
the healthcare industry. As Community Educator and Area Director for ten years in the hospice industry, she worked with families and health care providers educating and advocating for increased awareness and better understanding of issues that emerge during end of life care.
Kristin Martinelli, LMSW, CCM, TxCG is an Aging Life Care Manager – Advanced Professional. As a licensed social worker and former Director of Business Development, Kristin has a strong interest in helping others understand what they are looking for, as well as supporting them as they achieve their goals. Kristin has been practicing care management for over 10 years and previously worked over 10 years in the long-term care industry in a marketing and sales role of a Skilled Nursing facility. Kristin’s love for older adults began early when she visited with her great grandmother in a long-term care facility as a young child and that interest peaked during her college years when Kristin stumbled across courses in the field of gerontology.
last 20 years working in senior living in the Austin area as Admissions/Marketing Director with experience in skilled nursing facilities, assisted living and memory care. In 2012 she received her certification as an Assisted Living Manager and operated a stand-alone memory care community for 3 years. For the next 4 years she then had the opportunity to open and operate a brand-new assisted living & memory care community in North Austin.
in human services management. Originally from west Texas, Teresa has spent the last twelve years working in Colorado as a case manager in child and adult protection services. Teresa has extensive experience working with at-risk populations and is most passionate about serving and advocating for the elderly and those with developmental disabilities.
Ja’Neen Hight, M.S., LPC, LBSW, TxCG
Nadia Lozano, RN, BSN, FNP is a licensed registered nurse with a Master of Science in Nursing – Family Nurse Practitioner. She completed her graduate degree at Simmons University in Boston, Massachusetts and completed her Bachelor of Science in Nursing at Texas A&M University. Nadia has worked as a Pediatric Intensive Care Unit nurse for 6 years and has been with MIR Senior Care Management for 3 years working closely with our clients and their families in the Rio Grande Valley.
Amy Mata, MSW, LBSW, TxCG is a licensed social worker and graduate from Texas A & M University-Kingsville with a Bachelor’s and Master’s Degree in Social Work with an emphasis in mental health. Amy was recently accepted for the Fall 2024 Doctorate of Social Work program at Tulane University in New Orleans. Amy’s research emphasis will be on mental health and the scarcity of long term mental health residential programs in Texas. She believes everyone should never stop learning, advocating for all populations in need and always love what you do.
Tiffany Howell, MSW is a Life Care Manager with a Masters in Social Work with an emphasis in Policy, Administration and Community Work and has a certificate in Gerontology. She has a passion for working with the elderly and has worked in different capacities since 2011, beginning as a waitress in independent and assisted living facilities. Tiffany discovered her love of the aging population and interest in the issues they face. She interned at a skilled nursing facility and later with AARP researching family caregiver issues and advocating for state legislation benefiting the elderly and their caregivers.
Mary Barrera, BS is a Life Care Manager for Brazos County with a Bachelor of Science in Community Health and a minor in Psychology from Texas A&M University College Station.
Jordyn Ames, BSW is a recent graduate from the University of Texas at Austin, earning her Bachelor of Social Work. Through the Steve Hicks School of Social Work, Jordyn was introduced to Mir Care Consultants. At this stage in her social work journey, Jordyn had a strong interest in public health and the healthcare system, as well as disability rights. The interest grew from a combination of experiences. In their first year of undergrad, Jordyn was apart of IGNITE, attending meetings every week. The topic of one meeting was maternal mortality, and as the statistics and the conversation went on, Jordyn found themselves stewing over the reality of how the healthcare system treats pregnant people, and how the plight disproportionately affects marginalized groups.
Stacy Nguyen, BSW is a recent graduate from The University of Texas at Austin with a bachelor’s in Social Work and a minor in Sociology. Stacy has years of experience in high school and college being involved in the community. Stacy developed an interest in healthcare when she experienced how overwhelming the healthcare area can be. Stacy also learned in University about the injustices relating to the healthcare system and became passionate about advocating for those who are unfamiliar with how the system works.
2024. In May of 2023, she earned her Bachelor of Social Work (BSW) degree with a minor in Sociology from Tarleton State University where she had an institutional GPA of 4.0. Robin plans to continue her education by obtaining her Doctor of Social Work (DSW).
Latisha Alexander has 15 years experience in long term care and skilled nursing facilities. She has worked in several facets of the healthcare industry and is certified as an Activity Director, Nurse Assistant and Medication Aide. Her mission/goal with Mir is to optimize her experience and passion by interacting with families, industry partners and seniors in the community.
Amadis Perez is the Executive Assistant to the CEO at Mir Senior Care Management, Inc.
NACCM, a nonprofit organization, providing the premier certification for Care Managers since 1995.
of the community (LGBTQ+) agin. In partnership with its constituents and allies, SAGE works to achieve a high quality of life for LGBTQ+ older people, supports and advocates for their rights, fosters a greater understanding of agin in all communities, and promotes positive images of LGBTQ+ life in later years. Learn more by visiting our website.
